Please check the frequently-asked questions below.
- What are the current membership rates?
- I’m having trouble logging in
- I’ve sent a cheque but have received a renewal reminder email. Is there a problem?
- I pay by standing order but have received a renewal reminder email. Is there a problem?
- I haven’t received an email
- I want to update my address/other details
- PayPal is asking me to log in, but I don’t have an account!
- I’m having a different technical problem with this website
- I have a different question about membership
I’m having trouble logging in
If you haven’t logged in before, or if your email address/password combination won’t work, please try these steps:
- Go to the Lost Password page
- Fill in your email address and click the ‘Get New Password’ link.
- You will be sent an email with a link to reset your password: click this link.
- This will take you to the Reset Password page, and will suggest a new password for you.
- If you’re happy with this, make a note of the new password (it’s a good idea to copy this using Ctrl+C on your computer as some characters look similar, e.g. ‘O’ and zero, or ‘L’ and one).
- If you don’t like the suggested password, click on it and overwrite it with something more memorable. Please use a strong password.
- Click the Reset Password button.
- On clicking Reset Password, you will automatically be redirected back to the Login page.
- You can now log in using your email address and your new password.
- If you wish to change your password in future, you can do so at any time by logging in to see Your Profile. You will need to click the Reset Password button to save the new password.
If you’ve followed these steps but still can’t log in, please email webmaster@calligraphyonline.org
I’ve sent a cheque but have received a renewal reminder email. Is there a problem?
No, almost certainly not.
The system is automated and sends reminders to everyone who is due for renewal. But until we update the system to let it know that you’ve paid, it will continue to send reminders. Sometimes we won’t be able to log cheque payments immediately, so please be patient.
However, if you receive the ‘final reminder’ email (which should arrive the day before your membership is due to expire), please do email membership@calligraphyonline.org.
I pay by standing order but have received a renewal reminder email. Is there a problem?
No, almost certainly not.
The system is automated and sends reminders to everyone who is due for renewal. In future, we hope to stop the automatic reminders for members who pay by standing order as we realise this can be irritating and worrying.
However, if you receive the ‘final reminder’ email (which should arrive the day before your membership is due to expire), please do email membership@calligraphyonline.org.
I haven’t received an email
Unfortunately, some spam filters are a bit over-enthusiastic and will identify our emails as spam! To help reduce the chance of this happening, please add the following addresses to your email address list: webmaster@calligraphyonline.org and membership@calligraphyonline.org.
If you’re expecting an email and haven’t received it, please check your ‘spam’ or ‘junk’ folder.
Please also check that your email address is correct in our system. You can do this by logging in and visiting your Profile page.
I want to update my address/other details
You can update your details, including address, telephone number, email address and password by logging in and visiting your Profile page.
PayPal is asking me to log in, but I don’t have an account / don’t want to use my PayPal account
Usually, when you click the PayPal button to pay for your membership, you’ll go straight to the PayPal Guest checkout screen; or, if you’re logged in to PayPal already, you’ll be shown your PayPal payment options.
However, if someone has recently logged into PayPal using your internet browser, PayPal may have set a cookie “remembering” this and will assume that you want to log in to the recently-used account. You will therefore see a Log In screen as shown.
If you don’t have a PayPal account or don’t want to use your PayPal account, simply click the “Pay with Debit or Credit Card” link to be taken to the Guest checkout page. You can then enter your credit/debit card details as normal.
I’m having a different technical problem with this website
Send an email to webmaster@calligraphyonline.org. Please include details of (a) what you did (e.g. what page you were on, what links you clicked), (b) what you expected to happen, and (c) what actually happened. If you see an error message, please copy and paste the text of this in your email.
I have a different question about membership
Please email membership@calligraphyonline.org.
